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Pelazzio's Response to

COVID-19

Information about the handling of
upcoming events at pelazzio

Pelazzio is open and actively booking upcoming events. Our team is  dedicated to providing excellent and safe service and hosting all of our clients and their celebrations, as we have for over 20 years. To continue doing so, we are following the orders put in place by the City of Houston and continue to abide by them to do our part in protecting you, your guests & our staff.

Below Are Our Current COVID-19 Policies.  If you have any questions, feel free to contact our office. 

 

 

We will continue to monitor the evolving situation closely and update our venue protocols and client options accordingly. 

We are following guidance from the CDC, Texas Governor and Houston City Officials. In addition to our standard cleaning procedures, Pelazzio will also be extending additional labor hours into our ballrooms to allow for more frequent and deeper cleaning & sanitation between events. We will be enforcing new food/drink serving protocols, and have also created a policy requiring all team members and staff to stay home if they’re feeling ill or having symptoms. In short, we will be doing everything possible to keep our clients & their guests safe, and our facility clean.

As we prepare for your event, we ask for you and your guests help us in doing what we can to slow the spread of COVID-19. Please share the following tips with your friends & family members:

  • If you are sick, please do not attend an event
  • Practice social distancing, stay at home if you can
  • Maintain at least 6 feet from other individuals not within the same household
  • Masks are Required Upon Entry
  • Wash hands often for 20 seconds, or use hand sanitizer with at least 60% alcohol upon entering a business and after any interaction with other guests, employees , or items in the facility
  • Practice cough and sneeze etiquette (Cover mouth/nose when coughing/sneezing. Ideally use a tissue and throw it away. If a tissue is not available, use the elbow of a sleeve)
  • Avoid Touching your face with unwashed hands
  • Disinfect frequently touched objects
  • Do not share food, drinks or eating utensils with others
  • Stay away from people who are sick
  • Know the signs and symptoms of respiratory viruses.
  • Contact your healthcare provider within 48 hours if illness develops.
  • And above all, let’s try not to be overcome by fear

Stay Positive, Stay Safe & Continue to Remain Houston Strong

We Look Forward to Celebrating With you Soon !


Already Reserved Your Event at Pelazzio?

Some of Pelazzio’s Terms & Conditions have been adjusted due to the current pandemic and, as a result, our clients options have been extended. Your options vary a bit, depending on the date you’ve reserved and other factors.

The menu below shows your 3 different options. Click each option to find more details. Postponement or cancellation of an event booked with Pelazzio is a client decision.

Pelazzio Reception Venue as well as its preferred vendors are all currently ready and able to deliver all events as long as the event guest count is within the limitations of Governor Abbott’s Executive Order, which refers to 50% of our ballrooms total listed capacity.

We have been and will continue to monitor the minimum standards and any new regulations closely.  As new information becomes available, we will update our Venue and Event Guidelines and communicate according to the Governor’s Executive Order. Currently we have the following event guidelines in place:

  • Groups arriving together please try to remain at least 6 feet apart from other groups.

  • No tables of more than 10 people.

  • For Wedding Ceremonies, keep at least 2 empty seats (or six feet separation) between parties in any row except as follows:

      • Two or more members of the same household can sit adjacent to one another, with 2 empty seats (or six feet separation) on either side

      • To individuals who are not members of the same household but who are attending together can sit adjacent to one another, with 2 empty seats (or six feet separation) on either side

      • Alternate Rows between attendees. (We have removed them)

  • Follow Capacity Restrictions: Current Orders allow Pelazzio to host events at a 50% Capacity Limit. Find the guest capacity for your ballroom in the chart below:
Ballroom (click to see floorplan)Maximum Guest Count50% Capacity 
Grand Ballroom500250 
Tuscany A302151 
Tuscany B264132 
Tuscany C18994 
Tuscany B & C453226 
Entire Tuscany Wing757378 

Please note that guest(s) of honor, event manager (1), event staff (approx. 4-8) are also to be included in count above.

If a civil authority decides to shut down businesses/city in the area making it impossible to deliver your event, we will allow you to reschedule your event to a new date within 6 months of your original event date at no additional charge.

**New dates and ballrooms will vary based on availability**

If you are concerned about having your event due to the current pandemic but still want to host your celebration at Pelazzio, you have the option to postpone. There are a few ways that this can be handled, depending on the date of your event and whether or not you have event insurance.

Clients with Event Insurance: If you have Event Cancellation or Postponement Insurance [recommended at the time of signing your contract with Pelazzio] and have decided to delay your wedding or special event, the easiest option for you could be to simply cancel and file a claim. If you choose to do so, you may start the re-booking process whenever you want with no restrictions on days and times, except availability. If you’re unclear about the extent of your coverage, we encourage you to talk with your insurance provider.

Clients without Event Insurance: To reschedule with Pelazzio, your account cannot have any outstanding balances, and will also incur a 35% Rescheduling Fee that can be made into payment arrangements. If you choose to postpone your celebration, new dates will be offered to you depending upon Pelazzio's availability and a revised contract will be prepared. 

Pelazzio’s Rescheduling Fee will be WAIVED for any events that fall under the mandatory social distancing orders issued by the City of Houston (applicable for any events booked before May 1st). If you fall within this mandatory orders and have chosen to postpone, new 2020 dates will be offered to you, depending on our availability.

If you would like to postpone your date, please get in contact with your Pelazzio Representative, or email management@pelazzio.com .

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Have you already chosen to postpone? Your new event date will be offered to you before July 1, 2020. Details about postponing were sent out to via email. We look forward to helping you secure your new date to plan around!

We are saddened that you may have to make the decision to cancel your event with us, but ultimately respect whatever choice you decide to make. Cancellation of your event will remove your reservation from our calendar and relieve you of any outstanding payments on your contract. There are different ways this can be handled, depending on whether or not you have event insurance, so please read more details below. Regardless of which way your cancellation is handled, we hope to see you back at Pelazzio for any future celebrations you may be planning!

Clients with Event Insurance: If you have Event Cancellation or Postponement Insurance [recommended at the time of signing your contract with Pelazzio] and have decided to cancel your wedding or special event, the best option for you would be to simply cancel your event with us and file a claim to try and recollect some of your funds. If you’re unclear about the extent of your coverage, we encourage you to talk with your insurance provider.

Clients without Event Insurance :

Normal Cancellation: Cancelling your event will relieve you of any outstanding balances left on your current event contract with Pealzzio. As stated in Pelazzio's terms & Conditions, we do not issue any refunds for cancelled events (See Terms & Conditions, Page 1 - Payments Section). 

 

Again, all Cancellations or Postponements decisions are left to be made by the client. Decisions to Cancel or Postpone your event must be made and sent via email to management@pelazzio.com NO LESS THAN 60 DAYS BEFORE EVENT.

We know the decisions you’re being forced to make are extremely difficult. We feel for you, and we want to alleviate your stress as much as possible. Please feel free to contact your Pelazzio representative or leave a voicemail at (281)531-0008 if you have any questions or would like to go over your options in more detail.

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