CAN YOU SEND ME INFORMATION ABOUT YOUR FACILITY?
Because we are a full-service venue with fully customizable service packages, we do not have a big package that we can send out. Our most common service packages and menus are available here on our website but you will not find much information regarding pricing. All of our prices are based on a per-person charge but they can vary depending on a vast multitude of factors (i.e. type of event, number of guests, time of year, day of week, which services are combined to create certain service packages, etc.).
WHAT IS THE CANCELLATION POLICY?
Cancellations will only be accepted up to one hundred twenty (120) days prior to the event without being liable for the contract balance in full.
WHAT IS THE POLICY FOR CHANGING MY DATE?
Change of event date will only be accepted once and only up to one hundred twenty (120) days prior to the event. A reprocessing fee of up to 35% of the original contract will be applied. The new event date will be subject to room availability and must be within three (3) months of the original event date. Based on the high volume of activity during the summer months and December, these months are not an option.
HOW LONG WILL I HAVE USE OF THE BALLROOM? IS THERE AN OVERTIME FEE IF I STAY LONGER?
Our ballroom rental times vary by service package. For any additional time there will be a charge per hour to the customer plus any extra charges (i.e. DJ, security & service charges). These charges are payable in cash at the time requested.
DO YOU HAVE AN IN-HOUSE CATERER OR DO I HAVE THE OPTION OF USING AN OUTSIDE CATERER INSTEAD?
Yes, we do have a full kitchen and our own personal chef at our facility. You do have the option of bringing in outside catering if you prefer, however our kitchen facilities are not available to outside caterers.
ARE TABLES, CHAIRS, LINENS, SILVERWARE AND GLASSWARE PROVIDED?
Yes, these items are already included in all of our service packages.
WHAT IS YOUR SERVICE CHARGE?
We offer one of the lowest service charges in the area – only 18%.
DOES YOUR VENUE HAVE OVERNIGHT ACCOMMODATIONS?
No, we are only a banquet facility. We do not have any overnight accommodations but we do work very closely with a long list of hotels in the area – some of which offer discounted rates specifically to guests attending Pelazzio events.
DO YOU HAVE SOMEONE WHO MAKES CAKES? CAN I BRING MY OWN? IS THERE A CAKE-CUTTING FEE?
We do have our own cake baker and offer nominal rates for specially designed cakes but you are not required to use our cake services. You may bring in your own cake. Regardless of who supplies your cake, there will be a cake-cutting fee of $1.50 per guest. (Note: our bakery also does not charge a delivery fee.)
ARE YOU LICENSED TO PROVIDE ALCOHOL SERVICE? CAN I BRING IN MY OWN ALCOHOL?
Pelazzio is Texas Alcohol & Beverage Commission (TABC) Certified and as a result, guests are not allowed to bring in and/or serve any alcoholic beverages themselves. We do provide multiple bar packages to accommodate your needs.
IS THERE PARKING ON-SITE AND IS IT COMPLIMENTARY? DO YOU OFFER VALET PARKING AND WHAT IS THE CHARGE?
Complimentary parking is available on the property with very short to no walking distance. There are over 800 self-parking spaces in our lot. We also offer valet services for our event hosts to add on at an additional fee.
WHAT SECURITY SERVICES DO YOU OFFER? DO I NEED TO HIRE MY OWN SECURITY GUARDS OR DOES THE VENUE HIRE THEM?
During the time of serving alcohol (or whenever Pelazzio staff decides), Security Officers will be provided by Pelazzio at an additional cost that will be added to the contract. When alcohol is being served, we require one (1) Security Officer for every one hundred (100) guests attending the event.
CAN I HIRE MY OWN VENDORS (CATERER, COORDINATOR, DJ, ETC.), OR MUST I SELECT FROM A PREFERRED VENDORS LIST?
We do not have a preferred vendors list, as the majority of the services we offer in our packages are done in-house. You are allowed to use your own vendors if you do not wish to include these services in your service package. We allow you to bring almost anything into our facility, except for alcohol.
DO YOU HAVE SIGNAGE OR OTHER AIDS TO DIRECT GUESTS TO MY EVENT?
Yes, we place two (2) signs outside of your ballroom; one (1) at the ballroom door and one (1) at the end of your door’s red carpet (at the edge of the walkway closest to the parking lot).
WHO IS IN CHARGE OF CLEANUP?
Normal cleaning will be provided by our staff as a service; however, confetti, rice, chewing gum, candlewax, etc… will require additional cleanup. There will be a fee of $350 if any of these are found to be inside the facility, or if any other excessive cleaning is required.
Not here! When you come speak with one of our Event Specialists during your free no-obligation consultation, they will give you a price quote for your event. This quote already includes all of the staff, taxes and service charges, so unless you require any upgrades in the future (i.e. additional guests), the price you are given is the final price you pay!
ARE THE BALLROOMS AND RESTROOMS HANDICAP-ACCESSIBLE?
Yes, we have ramps outside (where there is a single step onto our walkway) and the inside of all four (4) ballrooms is completely handicap-accessible, including the restrooms.
